Return Policy

Lalaa Return Policy

Return Period:

• Customers are entitled to return eligible products within 30 days of receiving their order.

Eligible Products:

• Items must be in their original condition, with all tags and packaging intact.
• Items must not be damaged, altered, or used.
• Final sale items are not eligible for return.

Procedure:

• Contact customer service at [email protected] or call [phone number] to initiate a return.
• You will be provided with a return shipping label.
• Pack the eligible item(s) securely in the original packaging or a suitable substitute.
• Attach the return shipping label to the package.
• Ship the package to the address provided by customer service.

Refund and Exchange:

• Once the returned item(s) have been received and inspected, a refund or exchange will be processed.
• Refunds will be issued to the original payment method.
• Exchanges will be shipped to the customer's address.

Exceptions:

• Items purchased with a gift card are not eligible for a refund. Instead, they can be exchanged for merchandise of equal or lesser value.
• Custom-made or personalized items are not eligible for return or exchange.
• Items purchased during a clearance or promotional sale may have different return policies.

Additional Notes:

• Customers are responsible for shipping costs associated with returning items.
• Proof of purchase is required for all returns.
• Lalaa reserves the right to refuse returns that do not meet the eligibility criteria.